Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Delivery to Virginia Beach, Norfolk, Chesapeake and Portsmouth is Free.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive 1 to 4 hours early to set up so you get the entire rental time to play. We will call you the night before your rental to let you know an approximate delivery time.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Virginia Beach Inflatables cleans and disinfects after every rental and cleans before use when neccessary.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require a power outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: We take Visa, Mastercard, Discover and American Express. We no longer take cash due to customers not prepared to pay at time of delivery. Our deliveries are time sensitive as we want to have everyones party rental set up on time and we cannot wait more then 15 minutes once we arrive to begin set up. Checks are not accepted due to the number of returned checks.
Q: What if we need to cancel?
A: You have up until 5pm on the evening prior to the booking to cancel your Rental, We will transfer your deposit to another date up to 13 months from your orginal rental date but deposits are non refundable. If you do not use the deposit within 13 months you will lose any monies paid.
Q: Do you require a deposit?
A: Yes. All orders require a 20% or $50 minimum (whichever is greater) Credit Card deposit. All deposits are non refundable.
Q: How big are the jumps?
A: When in doubt, measure your space to make sure it will fit. Jumps need room to be staked in and they need room for the blower and can't rub against walls or trees as this may damage the jump. The Setup area is listed with each jump and include the space needed for stakes etc.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft clear access to the area where it will be set up. The jumps can weigh up to 500 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass. If setting up on asphalt or concrete it needs to be cleared and swept prior to our arrival. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (ie Sharp objects or failure to follows the rules posted on each inflatable) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Accidental damage waiver is available at checkout for an extra 7% of the rental total.
Still have a question? Call or Write: firstname.lastname@example.org (757) 995 7139
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