Frequently Asked Questions (FAQs)
Find answers about weather, pricing, delivery, setup, cleanliness, safety, and more.
Weather and Cancellations
What if the weather forecast predicts rain for my event?
Our inflatables are designed for safe use in rain, and we plan to fulfill your reservation regardless. We’ll equip you with the info you need to decide what’s best for your event.
When would Virginia Beach Inflatables temporarily shut down or prevent use due to weather?
For safety, we require a temporary shutdown in the presence of lightning or if sustained winds exceed 15 mph. You may resume play after 30 minutes with no lightning and when winds subside.
Can I cancel my reservation due to weather concerns?
Yes. You can cancel for weather or any reason. We offer flexible options to preserve your value.
What are my options if I decide to cancel?
- Reschedule: Move to another available date.
- Full Raincheck: Receive a raincheck for the full amount paid, valid for 24 months.
- Partial Refund + Raincheck: Apply the non-refundable “minimum to reserve” as a raincheck and refund the remaining balance.
What is a “raincheck,” and how long is it valid?
A raincheck is credit you can apply to any future reservation, valid for 24 months from your original event date.
When do I need to make a final decision about cancellation?
Please let us know as soon as you can—no later than one full day before your scheduled event.
Pricing and Delivery
Does the price include setup and delivery?
Generally yes for standard delivery areas. Additional fees may apply for farther locations. Prices do not include sales tax.
Do you deliver to other cities?
Yes. Travel fees may be higher outside our free zones (Virginia Beach, Chesapeake, Norfolk, Portsmouth). Call us for a location-specific quote.
Rental Time and Setup
Does the standard 6-hour rental include your setup time?
No. We arrive early to set up so you get your full rental time.
When do you set up?
Typically 1–3 hours before your start time; on busy days it can be up to 4 hours early. We’ll confirm availability with you the Friday before if earlier access is needed.
Cleanliness and Operation
Are your inflatables clean?
Yes. We clean and disinfect every unit after each rental so it arrives clean and ready for fun.
Do we have to keep the inflatable plugged in the entire time?
Yes. A continuous blower keeps air in the unit. We require an outlet within 50 ft or a rented generator. Longer cords can trip breakers—our heavy-duty cords are provided for safety.
Can we set up at parks? Do parks have electricity?
Most parks do not provide electricity. Rent a generator for park setups. Many park spaces are first-come, first-served—arrive early.
Payments and Deposits
What forms of payment do you accept?
Cash or credit card. If paying cash, please have exact change; drivers don’t carry cash.
Do you require a deposit?
Yes, a $50 credit-card deposit. Fully refundable if you cancel at least 8 days before your rental. If canceled 2–7 days prior, you’ll receive a raincheck for the deposit, valid for 1 year.
Inflatable Specifications and Safety
How big are the inflatable jumps?
Most standard jumps are 15′×15′. Check each product page for exact space needs—some units are very large and require extra room for stakes and blowers. Avoid walls/trees to prevent damage. Measure your area; stairs or tiered yards may need special planning.
Any special requirements for large jumps?
Review the requirements on each product page and ensure a clear, 4-foot-wide access path. Some units weigh up to 650 lbs, so ample access is essential.
What surfaces do you set up on?
Grass (preferred), dirt, asphalt, or concrete. We cannot set up on rocks or gravel due to wear and risk of punctures.
Can we see your contract and safety rules?
Yes. Your receipt includes a link after ordering, or contact our office to request a copy.
Are we responsible if a unit tears or is damaged?
Normal wear and tear isn’t your responsibility—please notify us so we can remedy it. Damage from failing to follow safety rules or negligence (e.g., running in high winds, overcrowding) is your responsibility and can include the cost of repairs or replacement.